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  • Offizieller Kommentar
    Nicole

    Hi Stephen!

     

    Thank you for flagging your issue with the launch of Soda PDF! I can fix the issue, but I would need a few more details. Do you have any error messages?

    Have you tried to reinstall the program?  If not, please try the steps below:

    1) Go to the "Start" menu (Windows logo in the bottom left-hand corner).

    2) Type “Control Panel” and open it. You need to go to Programs and Features therein.

    3) Find and select Soda PDF on the program list.

    4) In the side menu that opens, click on "Uninstall".

    5) Follow the prompts to finish the uninstallation process.

     

    Then download Soda PDF 11 at the link below:

    https://www.sodapdf.com/pdf-download/

     

    After the program is installer, please proceed with the Activation of your license following the steps from the article below:

    https://support.sodapdf.com/hc/en-us/articles/360022497971-How-to-Activate-Soda-PDF

     

    Regards,

    Nicole

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  • Stephen McILWAINE

    Thanks Nicole, I'll try that this afternoon

    -1
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  • Vic

    Hi,

     

    Soda PDF will not start and gives an error message. I have uninstalled Soda and downloaded the latest Installer.exe. It started once and then the next day wouldn't start. The only way to get Soda working temporarily is to modify Soda. But it only works for a short time.

    Vic

    0
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  • Vic

    Hi The problem seems to be assigning Soda - MDI - App to devices.

    0
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  • Nicole

    Hi Vic!

    Thank you for reaching us out. 

    If the reinstallation did not help, please try to reinstall Soda PDF 11 using the special tools below:

    Please remove the program with the following tool:

    http://files.lulusoft.com/pub/sodapdf/removal/index.php

    Please choose the version of your Soda PDF, click on FIND REFERENCES and choose to REMOVE ALL, then reboot your PC and proceed with the installation. Please temporarily disable your firewall and antivirus to install the program successfully.

    Please follow the link to download Soda PDF 11 installer:

    https://files.lulusoft.com/pub/sodapdf/sodapdf11/all_in_one/Soda_PDF_Desktop_11_Installer.exe

     

    After the program is installed, please proceed with the Activation of your license following the steps from the article below:

    https://support.sodapdf.com/hc/en-us/articles/360022497971-How-to-Activate-Soda-PDF

     

    Best wishes,

    Nicole

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  • Chris Corbin

    Hello Soda PDF Team,

      Unfortunately, your product refuses to run on my machine (currently). I've tried Version 10 and Version 11 with no luck. I've used your removal tool and rebooted during every attempt. The issue is, you double-click the application, and it never opens. It never prompts for activation at any point.

    Has there been any new attempts to address this reoccurring issue for us? If not, I may need a refund. No sense in keeping a software that can't run. :(

    Thank you

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  • Nicole

    Hi Chris!

    Thank you for sharing your experience! I will be happy to assist you to make the program launch!

    As I can see you were sent the reinstallation tools such as the removal tool and the standalone installer, have you tried them?

    If the issue persists, please let me know. As you are already in contact with our support representatives, please send further details on the ticket so we can work on the solution together.

     

    I appreciate your collaboration. Have a wonderful day!

     

    Thanks,

    Nicole

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