How can I access my order summary?

The order summary provides you with the access and billing information of your purchase. 

In order to access your order summary:

  • Please log into your Account.

Follow the link and type the email address you used to make this purchase online.

 

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Once you have entered your email address and completed the security check, you will be prompted to enter the last 4 digits of your credit card or your ZIP/postal code in case you have used your PayPal account to complete payment.

 

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  • Click the order that you would like to view.

 

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There are a few reasons you might be having trouble logging into your account:

"Sorry, the information was not valid. Please try again" error:
Some information is not correct. Kindly be advised to check the 4 last digits of the credit card or your Order ID number. It usually starts with the letter "U".
 
"Sorry, email address was not found" error:
Kindly be advised to re-check your email address in order to avoid typos. If the issue persists, please try the alternative email address you may have used to complete a purchase (e.g. PayPal account email).
 
"Incorrect last 4 credit card digits. Please re-enter your last 4 digits" error:
Kindly be advised to check the 4 last digits of the credit card you used to make the purchase.
 

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