It sounds like your product has expired. We offer monthly and annual plans. If there is some problem with your payment at the renewal date, Soda PDF will revert to the Free version. At any time, you can verify when your product is set to expire in your account at https://www.sodapdf.com/.
Once you have logged in, you will be brought to the My Products section. The Status section has the information you need.
If your product is not listed here, there is a good chance it will appear under Expired Products.
- Click on the Expired Products tab.
You will be able to see on what date Soda PDF expired. You can renew this option at any time.
- Click on the blue arrow under Action.
- Choose Renew Plan.
You will be brought to a checkout page where you can re-order the product.