Document is condensed when I print it

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Marianne Stone

• February 21, 2020 05:58

I printed the original unedited document and the newly edited document, checked the printer settings on both and they are identical, and yet the edited document using your software is about 2/3 the size of the original document.  I am an underwriter and I need to have the edited document for a closing.  The docs are all letter sized paper and I have no idea why the document using SODA is condensed.  All I did was edit my name and add my title to the pages where it was needed.  Even the unedited pages are condensed in size.

Please help!  If SODA can't print in the original size, I cannot use it.  I purchased it less than an hour ago and am really frustrated.

Thanks.

Marianne Stone

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• Official comment

  

  Nicole

  • February 21, 2020 15:42

  Hi Marianne!

  Thank you for flagging this issue, I will surely do my best to help you print your PDF files correctly!
  
  I need some more details regarding the issue and I sent you an email specifying the details.

  I appreciate your collaboration!

   

  Best regards,

  Nicole

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