How do I contact the customer support team for help?

There are a few options for getting answers to your questions.

We have a multi-lingual support team available to help via chat or email.

There is also a complete knowledge base with over 200 articles related to how Soda PDF works.


Chat Support

You can start a live chat with our support team.

The Support option that lets you start a chat is available on most pages of our website.

  • Click the Support Button.



  • Let us know what you need help with by typing it into the box. 



You'll see a list of articles appear that may contain the answer to your question.

You can choose an article of those or proceed to chat with an agent.

  • Click on Get in touch to speak with a support rep. 



  • Click Live Chat.



You'll need to provide us with your Nameemail, and how we can help

  • Fill out each option.
  • Click Start Chat.



Your chat will start as soon as someone becomes available.

Email Support

You can create an email case. You can find the Submit a request option on the support home page. We encourage you to send us screenshots or problematic documents to save time later on. 

  • Click Contact us.



  • Fill out this form and our customer support team will receive your email request. 
    • You'll see a list of suggested articles appear after you enter a Subject. Scroll past these to continue filling out the form.
    • Add any attachments.



  • Click Submit
  • Your ticket will be created.
  • You'll receive an email confirming we received your request and someone will follow up with you as soon as possible.

Search Knowledge Base:

All you need to do is use the search bar to find an article that will answer your question.

  • Type out the topic you need help with into the search bar.
  • As you type you'll see recommended articles appear below the search bar. Click a suggestion to head to that article. 
  • Click the Search icon.



The article will then load.

If you still need help, you can search again or choose a related article. 

  • Choose an article on the left. 



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