How do I contact the customer support team for help?

Topics

Hi, there are a few options for getting answers to your questions.

We have a multi-lingual support team available to help via chat or email. 

There is also a complete knowledge base with over 100 articles related to how Soda PDF works and how to manage your account/products.

• Search Knowledge Base
• Browse Knowledge Base
• Chat Support
• Email Support

 

Knowledge Base

Search Knowledge Base:

All you need to do is use the search bar to find an article that will answer your question.

STEP 1

Type out the topic you need help with in the search bar.

• As you type you'll see recommended articles appear below the search bar. Click a suggestion to head to that article. 

 

STEP 2

Click the Search icon.

 

 

The article will then load.

If you still need help, you can search again or choose a related article. 

1. Type into the search bar.
2. Click the Search icon.

or

1. Choose an article on the left. 

  

 

SEARCHING KNOWLEDGE BASE COMPLETE!

 

Browse Knowledge Base

The knowledge base has several categories at the top you can choose between. Cycling between each category reveals the different topics available. 

STEP 1

• Click here to return to the knowledge base home page from any article/topic

 

 

• The knowledge base has several categories at the top you can choose between. 
• Cycling between each category reveals the different topics

 

STEP 2

• Choose the category you want to explore. 

 

 

• You can then scroll down to see all the topics. The top articles in each topic will be listed. 

 

 

STEP 3

When there are more than 5 articles on a topic you will see an option to browse all the articles.

• Click VIEW MORE.  

 

 

• You can then browse through each article.

BROWSE THE KNOWLEDGE BASE COMPLETE!

 

If you still cannot find an answer to your question, you can contact us via email or check out chat support. 

 

Chat Support

 

You can start a live chat any time 24/7. 

The Support option that lets you start a chat is available on most pages of our website.

STEP 1

• Click the Support Button.

 

 

STEP 2

• Let us know what you need help with by typing it into the box. 

STEP 3

• Click the Search icon. 

STEP 4

You'll see a list of articles appear that may contain the answer to your question.

You can choose an article of those or proceed to chat with an agent.

• Click on Live Chat to speak with a support rep. 

 

 

STEP 5

You'll need to provide us with your Name, email, and how we can help. 

• Fill out each option.
• Click Start Chat.

 

 

Your chat will start as soon as someone becomes available.

 

 

CONTACTING CHAT SUPPORT COMPLETE!

 

Email Support

You can open an email case by clicking here. 

You can also find the Contact Us option on the home page of support. We encourage you to send us screenshots or problematic documents to save time later on. 

STEP 1

Click Contact Us

 

 

STEP 2

• Fill out this form and our customer support team will receive your email request. 

• You'll see a list of suggested articles appear after you enter a Subject. Scroll past these to continue filling out the form.
• Add any attachments. 

 

 

STEP 3

• Click Submit. 
• Your ticket will be created.
• You'll receive an email confirming we received your request and someone will follow up with you as soon as possible.

CONTACTING SUPPORT VIA EMAIL COMPLETE!