How do I contact the customer support team for help?

Our multi-lingual technical support team is available via email and chat to assist you.

You can also find answers to your questions in our comprehensive knowledge base, featuring over 200 articles about how Soda PDF works.

 

Email Support

You can find the Contact us option on the support home page.

We encourage you to send us screenshots or problematic documents to save time later on.

 

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  • Click Contact us.
  • You will need to enter your email address. A security code will be sent to you.
  • Enter the code and click on Validate. You will then be able to open a request.
  • Fill out this form.
  • Add any attachments.
  • Click Submit.
  • Your ticket will be created.
  • You'll receive an email confirming we received your request and our support team will follow up with you as soon as possible.

 

Chat Support

  • Click on the Chat button in the bottom right corner of the page to open the chat window.

 

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