How do I contact the customer support team for help?

There are a few options for getting answers to your questions.

We have a multi-lingual support team available to help via email.

There is also a complete knowledge base with over 200 articles related to how Soda PDF works.


Email Support

You can create an email case. You can find the Contact us option on the support home page. We encourage you to send us screenshots or problematic documents to save time later on. 

  • Click Contact us.



  • You will need to enter your email address. A security code will be sent to you.



  • Enter the code and click on Validate. You will then be able to open a request.



  • Fill out this form. 
  • Add any attachments.



  • Click Submit
  • Your ticket will be created.
  • You'll receive an email confirming we received your request and someone will follow up with you as soon as possible.

Search Knowledge Base

All you need to do is use the search bar to find an article that will answer your question.

  • Type out the topic you need help with in the search bar.
  • As you type you'll see recommended articles appear below the search bar. Click a suggestion to head to that article. 
  • Click the Search icon.



The article will then load.

If you still need help, you can search again or choose a related article. 

  • Choose an article on the left. 



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