Didn't receive a password reset email
If you requested a new password but didn't receive your password reset email:
- Check the spam or junk mail folder in your email accounts linked to your Facebook account.
- Try to reset your password again.
Seeing error messages
If you see one of these error messages when you try to reset your password, please try these steps:
Invalid Code: Copy the full numeric code from the email you received and paste it into the space that says Enter code.
Invalid Link: Copy the full link from the email you received and paste it into your browser's search bar.
If you're still seeing an error message, click here to reset your password.
Can't access the recovery email
If you can't reset your password because you can't access the email, please contact the support team directly.