Soda PDF Desktop/Online, Soda PDF 8 or Older
Soda PDF Desktop/Online
Soda PDF Plans and Editions are associated with a Soda PDF account. Upon purchase of a Soda PDF product, your account will automatically be created. If you are interested in using Soda PDF Free, click here to learn how you can create a Soda PDF account without any obligation.
The first time you log in to Soda PDF Desktop, that device will be registered to your account.
- Click on Create Account / Sign In.
- Choose SIGN IN.
You will now sign in to your Soda PDF Account. You can login with your email address and password or you can choose a connected third-party account.
- Enter your email address and password.
- Click SIGN IN.
- Click on the third-party account you want to use.
- A window will open for you to enter the third-party account’s credentials.
The first time you log in with a third-party account, you will need to approve the connection. You’ll see a window like the one below. Click here for troubleshooting steps.
- Choose the option to authorize access.
If your credentials were entered correctly, you will now login. Any paid product associated with your account will now be activated. If you haven’t purchased anything, you will start your full trial or use Soda PDF Free.
You will see the popup below showing the product you are using.
- Click OK.
Soda PDF is now activated and ready for use.
You can switch between available products at any time.
- Click My Products.
- Choose Switch Products.
- Choose your product and click on SWITCH.
Click OK in and your product will switch over.
Soda PDF Online will activate after logging to your account from any device. Click here to access Soda PDF Online.
It may take up to 5 minutes for new purchases to appear in your Soda PDF Product. If your product is still unavailable on this account, please check the purchase details and verify that the same email address was used.
If you end up with more than one account, you’ll need to merge them. Click here for more instructions.
Soda PDF E-Sign and Soda PDF OCR are add-ons that will automatically be available when you log in to your account. You can use them without any extra steps on your end.
If you do not see the add-on in your account, you will need to make sure it is assigned to the email address you are using. Click here to learn more about assigning products.
You can verify that your add-ons are available at any time.
- Click on your name in the top right corner.
- Choose My Products.
Add-on products will have an “i” next to them. You can see an example in the screenshot below.
If you need to transfer your license to a new device, click here to learn more.
If for whatever reason your products are still not there, please click here to open a support ticket.
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Soda PDF 8 or Older
Troubleshooting Tips
Your first opportunity to activate Soda PDF will be during your first installation. Select Click Here next to Already have a License? Note, Activate Now will not open the activation window.
After you have gone through the Setup Wizard for the first time, you will not see it again unless you install Soda PDF on a new computer.
You can activate Soda PDF at any time. Open Soda PDF and go to the Activate Module. Click on Enter License Key.
Enter your license key into the window below, then click Validate.
You will see the window below as the license key is validated. Please be patient, your activation will soon be successful.
When you activation is successful you will see the window below.
In the unlikely event your activation does not work you will see this window. If you need help, simply click on the Support option.
Below are some tips on how to identify the cause and help you get Soda PDF activated.
1. Copy and Paste your license key.
We advise copying and pasting your license key in order to avoid making mistakes when entering your key. Click here to learn more about how to copy and paste.
2. New Computer, hard drive? Changing systems?
Soda PDF license keys are valid for only 1 activation. Have you reinstalled Windows or switched your computer lately? Did you decide you’d like to use Soda PDF on another machine?
If you answered yes to any of these questions, you will need to contact our Support Team. Click here to send us an email and we’ll get you a new key as soon as possible.
3. Do you have the right Soda PDF installed?
Click here to double check which version of Soda PDF you purchased.
If you do not have the right version of Soda PDF installed, your license key will not work.
You can download any version of Soda PDF here.
4. Make sure nothing is blocking the activation.
Temporarily disable your firewall and antivirus. These may block Soda PDF from contacting our activation servers.
If you need any help at all, let our support team know which antivirus you have installed and your version of Windows.
5. Contact Support … Send us the information requested below.
If nothing is working … we don’t have any other solutions to try. However let’s get to work getting to the bottom of this.
The development team is going to need to get involved. They will find a solution and get your program up and running. In order to help them out please provide the following when you contact support.
- Screenshots of any error messages.
- Your license key (remember to copy and paste it).
- The version of Soda PDF you have installed. Click here to learn how to get it.
- Your computers system information, NFO, file. Here are the steps to generate this file.
Hold down the Windows Flag key and then press the R key. Type MSINFO32 into the box which opens, then click Ok.
Your computer will open an NFO file. Click on File and choose Save to save a copy. This will open a Browse window so that you can name and save your file. Please use your family name as the name of the NFO.
Click here to open a case with our support team.