Why am I using Soda PDF Free instead of my paid product?


There are a few reasons why you see Soda PDF free instead of your paid product. In this article, we'll cover the different ways this can happen and how to get Soda PDF up and running. 

Below is a list of possible scenarios, please click on the one that best applies to you. 


You are using Soda PDF Free even though you paid for Soda PDF

The most common scenarios where this happens are related to email accounts and internet connection.


Double-check the email address on your Soda PDF account

Your product was added to a Soda PDF account linked to the email used during the purchase. Please make sure you are logged into Soda PDF using the account associated with the purchase email. Click here to learn more about activating Soda PDF. 

You can confirm the email you used for the purchase by pulling up your invoice here.


Are you connected to the internet?

Soda PDF will double-check with our servers every couple of weeks to make sure your product is still valid. If Soda PDF does not maintain an internet connection it may revert to Soda PDF Free.

All you need to do is connect the system to the internet. When you next log in to Soda PDF, with an active internet connection, you'll regain access to your paid products

Unfortunately, there is no way around needing the internet.


Your renewal date has passed

The most frequent case is that something may have blocked the transaction when processing your renewal. Whether you received a new card (new expiration date and CCV) or anything else transpired, you will need to update your card information

If you received an email saying you were successfully charged, double check you are logged into Soda PDF, with the email address where you received the purchase confirmation.

If you are not sure, you can verify the status of your product in your account area. 


If you don't have Soda PDF yet, you can purchase it here.


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Step 1 - Head to My Products

  • Click on this link to open the My Products page in the Soda PDF Account area.
  • You may need to sign in to your account before it loads.



Step 2 - Check the Status of your Product

  • Click on Products.



You can send us a message by clicking on the Contact us button on our main support page.

*You will need to enter your email address. A security code will be sent to you. Enter the code and click on Validate. You will then be able to open a request.


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