There are a few reasons why you see Soda PDF free instead of your paid product. In this article, we'll cover the different ways this can happen and how to get Soda PDF up and running.
Below is a list of possible scenarios, please click on the one that best applies to you.
You are using Soda PDF Free even though you paid for Soda PDF
Double-check the email address on your Soda PDF account
Your purchased license is added to a Soda PDF account linked to the email you used during the purchase.
To access your product, you will need to be logged in.
Please make sure you are logged into Soda PDF Desktop using the account associated with the purchase email. Click here to learn more about activating Soda PDF.
You can confirm the email you used for the purchase by pulling up your invoice here.
If you are logged in with your Soda PDF account, all you need to do is switch your product.
- Click on the Login logo in the top-right corner.
- Choose Manage Products.
- A window will open with all the products on your account.
- Choose your product and click on it.
- A popup will appear confirming the product you are now using.
** Pro Tip: Add-on items like E-Sign and OCR are always activated regardless of the product you switch to.
Check your internet connection
Soda PDF will double-check with our servers every couple of weeks to make sure your product is still valid. If Soda PDF does not maintain an internet connection it may revert to Soda PDF Free.
Unfortunately, there is no way around needing the internet.
Your renewal date has passed
The most frequent case is that something may have blocked the transaction when processing your renewal. Whether you received a new card (new expiration date and CCV) or anything else transpired, you will need to update your card information.
If you don't have Soda PDF yet, you can purchase it here.
If you are not sure, you can verify the status of your product in your account area.
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Click on this link to open the My Products page in the Soda PDF Account area.
- You may need to sign in to your account before it loads.
- Click on Products.
- Check the expiry date of your license.