Why am I using Soda PDF Free instead of my paid product?

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There are a few reasons why you see Soda PDF free instead of your paid product. In this article we'll cover the different ways this can happen and how to get Soda PDF up and running. 

Below is a list of possible scenarios, please click on the one that best applies to you. 

• The Soda PDF Trial has expired even though you paid for Soda PDF
• Your renewal date has recently passed

The Soda PDF Trial expired even though you paid for Soda PDF

The most common scenarios where this happens are related to email accounts and internet connection.

Double-check the email address on your Soda PDF account

Your product was added to a Soda PDF account linked to the email used during purchae. Please make sure you are logged into Soda PDF using the account associated with the purchase email. Click here to learn more about activating Soda PDF. 

You can confirm the email you used for purchase by pulling up your invoice here.  

Are you connected to the internet?

Soda PDF will double check with our servers every couple of weeks to make sure your product is still valid. If Soda PDF does not maintain an internet connection it may revert to Sodas PDF Free and mention the trial is expired. 

All you need to do is connect the system to the internet. When you next login to Soda PDF, with an active internet connection, you'll regain access to your paid products. 

Unfortunately, there is no way around needing the internet. Feel free to let us know in the comments on this article if you need an offline version of Soda PDF, and why!

Your renewal date has passed

The most frequent case is that something may have blocked the transaction when processing your renewal. Whether you received a new card (new expiration date and CCV) or anything else transpired, you will need to update your card information. 

If you received an email saying you were successfully charged, double check you are logged into Soda PDF, with the email address where you received the purchase confirmation. 

If you are not sure, you can verify the status of your product in your account area. 

Step 1: Head to My Products

• Click on this link to go to the My Products page in the Soda PDF Account area.
• You may need to login to your account before it loads. 

Step 2: Check the status of your product

• Click on Manage Products.

If you don't see your product, check Expired Products. You'll see when the renewal date passed:

In this article we can't explain why your product ended up here. If you renew your product, Soda PDF will become active again. 

Step 3: Renew the license
You will be able to see on what date Soda PDF expired. You can renew the license at any time.

• Click on the blue arrow under Action.
• Choose Renew Plan.

You will be brought to a checkout page where you can re-order the product. 

If you'd like to discuss this further with a support representative, click here to open a case.